Terms of Service

These Terms of Service ("Terms") govern your access to and use of the Slotlii website at slotlii.com and the Slotlii clinic operating system (collectively, the "Service"), provided by Slotlii Technologies ("Slotlii", "we", "us" or "our").

By creating an account, signing into the Service, or otherwise using it, you agree to these Terms and to our Privacy Policy. If you do not agree, do not use the Service.

• Clinic — the healthcare provider, polyclinic or organisation that subscribes to the Service.
• Authorised User — an individual the Clinic has authorised to access and use the Service on its behalf, such as a doctor, receptionist or manager.
• Patient — an individual whose information the Clinic stores in the Service or who interacts with the Clinic through the Service.
• Customer Data — all data submitted, uploaded or generated by the Clinic or its Authorised Users in connection with the Service, including Patient information.

You must be at least 18 years old and legally capable of entering into a binding contract to use the Service. By using the Service, you represent that you meet these requirements.

You are responsible for keeping your account credentials confidential and for all activities that occur under your account. Notify us promptly at security@slotlii.com if you suspect unauthorised use of your account.

Slotlii provides software that helps Clinics manage appointments, patient records, prescriptions, billing and patient communications, including via the WhatsApp Business API.

We may add to, remove from or modify features of the Service from time to time. We will give reasonable notice for material changes that adversely affect Clinics already using a feature.

Ownership

As between you and Slotlii, the Clinic owns and is responsible for all Customer Data. We claim no ownership of Customer Data.

Licence to operate the Service

You grant Slotlii a limited, non-exclusive, worldwide, royalty-free licence to host, copy, process, transmit and display Customer Data solely as needed to provide and improve the Service, comply with law and enforce these Terms.

Your responsibilities

You are responsible for the accuracy, quality and legality of Customer Data, the means by which it was acquired, and for obtaining any consents required from Patients before submitting their information to the Service. You acknowledge that the Clinic is the primary data fiduciary for Patient information processed through the Service.

Export & deletion

You can export Customer Data at any time through the Service. On termination, we will retain Customer Data only for the period described in our Privacy Policy, after which it will be deleted or anonymised subject to applicable law.

You agree not to:

• Use the Service in any way that violates applicable law, including the Information Technology Act, 2000, the Digital Personal Data Protection Act, 2023, and any rules made thereunder.
• Upload or transmit any content that is unlawful, defamatory, infringing, fraudulent, obscene or otherwise objectionable.
• Send spam or unsolicited messages, or use the Service in a manner that violates WhatsApp Business policies or telecommunications regulations.
• Attempt to gain unauthorised access to, probe, scan or test the vulnerability of the Service or its infrastructure.
• Reverse engineer, decompile or otherwise attempt to derive the source code of the Service, except to the extent permitted by law.
• Resell, sublicense or otherwise make the Service available to third parties without our prior written consent.
• Use the Service to make automated clinical decisions without qualified human oversight.

We may suspend or terminate accounts that breach these rules.

Paid plans are billed in Indian Rupees (INR) on the schedule agreed during onboarding (typically monthly or annually in advance). Applicable taxes, including GST, are charged in addition to listed fees.

Fees are non-refundable except where required by law or expressly stated in your order. We may change pricing for future renewal periods with at least 30 days' prior notice.

If a payment is overdue, we may suspend access to the Service after reasonable notice until the outstanding amount is paid.

The Service integrates with third-party services such as the WhatsApp Business API (through Business Solution Providers like Gupshup, AiSensy or Meta Cloud API), email and SMS providers, and payment gateways. Your use of those third-party services is subject to their own terms and policies, which you are responsible for reviewing.

We are not responsible for the availability, accuracy or content of third-party services or for any actions taken by them.

Slotlii is administrative software for the management of clinic operations. It is not a medical device, and it does not provide medical advice, diagnosis or treatment. Slotlii does not replace the professional judgement of a registered medical practitioner.

Clinics and Authorised Users are solely responsible for all clinical decisions, including diagnosis, treatment plans and prescriptions, and for verifying any information generated or stored in the Service before relying on it for patient care. Features such as suggested templates, drug-database lookups and interaction notes are reference aids only; they are not a substitute for the prescriber's independent clinical assessment.

In a medical emergency, do not rely on the Service — call emergency services or your local healthcare provider directly.

We work to keep the Service available and performant, but we do not guarantee that it will be uninterrupted or error-free. Scheduled maintenance, third-party outages, force majeure events or issues with your internet connection may affect availability.

Where a written agreement with your Clinic includes a specific service-level commitment, that commitment will prevail over this section.

The Service, including the Slotlii name, logo, software, design, content and documentation, is the property of Slotlii Technologies and its licensors and is protected by copyright, trademark and other intellectual-property laws.

Subject to your compliance with these Terms, Slotlii grants you a limited, non-exclusive, non-transferable, revocable licence to access and use the Service for your internal business purposes during your active subscription.

We welcome feedback. Any feedback, suggestions or ideas you provide about the Service may be used by us without restriction or compensation to you.

Each party agrees to protect the other party's confidential information using at least the same care it uses to protect its own confidential information of similar importance, and to use it only to perform under these Terms. This does not apply to information that is or becomes publicly available without breach of these Terms, or that must be disclosed pursuant to law.

To the maximum extent permitted by law, the service is provided "as is" and "as available", without warranties of any kind, whether express, implied, statutory or otherwise, including any warranties of merchantability, fitness for a particular purpose, non-infringement, or that the service will be uninterrupted, secure or error-free.

To the maximum extent permitted by law, in no event will slotlii or its directors, officers, employees, agents or licensors be liable for any indirect, incidental, special, consequential, exemplary or punitive damages, or for any loss of profits, revenue, data, goodwill or business opportunities, arising out of or in connection with the service, even if advised of the possibility of such damages.

Slotlii's aggregate liability in connection with the Service, whether in contract, tort (including negligence) or otherwise, will not exceed the total amounts paid by you to Slotlii for the Service in the twelve (12) months immediately preceding the event giving rise to the claim.

You agree to indemnify, defend and hold harmless Slotlii and its officers, directors, employees and agents from and against any third-party claims, damages, liabilities, costs and expenses (including reasonable legal fees) arising out of or related to: (a) your use of the Service in breach of these Terms or applicable law; (b) Customer Data or any content you submit to the Service; (c) your interactions with Patients, including any treatment provided or omitted; or (d) any negligence or wilful misconduct on your part.

These Terms apply for as long as you have an account or use the Service.

You may cancel your subscription at any time through the Service or by writing to support@slotlii.com. We may suspend or terminate your access to the Service if you materially breach these Terms or applicable law, or if continued provision would expose us to legal or security risk.

Sections relating to ownership, payments due, disclaimers, limitation of liability, indemnification, confidentiality and governing law survive termination.

These Terms are governed by the laws of India, without regard to its conflict-of-laws principles. Subject to any mandatory consumer protections, the courts at New Delhi shall have exclusive jurisdiction over any dispute arising out of or relating to these Terms or the Service.

Before initiating formal proceedings, the parties agree to attempt in good faith to resolve any dispute through written notice and negotiation for a period of at least thirty (30) days.

Entire agreement

These Terms, together with the Privacy Policy and any order form or written agreement we sign with your Clinic, constitute the entire agreement between you and Slotlii regarding the Service and supersede all prior agreements on the same subject.

Assignment

You may not assign these Terms without our prior written consent. We may assign these Terms to an affiliate or in connection with a merger, acquisition or sale of assets.

Severability & waiver

If any provision of these Terms is held unenforceable, the remaining provisions will continue in full force. Failure to enforce any provision is not a waiver of our rights.

Force majeure

Neither party will be liable for any failure or delay caused by events beyond its reasonable control, including natural disasters, acts of government, internet or power outages, or actions of third-party providers.

We may update these Terms from time to time. Material changes will be notified to Clinic account owners by email or through the Service at least 30 days before they take effect, unless changes are required immediately for legal or security reasons. Continued use of the Service after the effective date constitutes acceptance of the updated Terms.

For questions about these Terms, contact us at:

Slotlii Technologies
Legal: legal@slotlii.com
Support: support@slotlii.com
India